Today I found a useful resource when SMART Notebook 11 would not open correctly on a laptop. (For the record, .NET framework had updated to version 4.5.1 a few days ago which seems to be causing a conflict).
Anyway, while reinstalling the SMART notebook software, I came across:
This is a really useful website for opening any existing SMART notebooks or creating new ones. While I figure out the software conflict, it means that the teacher can still access and display her existing files.